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Terms & Conditions

3D hair make every effort to maintain clear descriptions and endeavour to use such “up to date” images that are representative and truly reflect the item to be purchased. 3D Hair cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer’s obligation of a right to change product specification including colour or design at any time and without notice. It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings.

General

  • Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.
  • All goods remain the property of 3D Hair until paid for in full.
  • Royal Mail and DPD will class a UK item as lost in transit 15 working days after the item was posted. International items will be classed as lost 30 days after the item was posted.
  • Royal Mail and DPD will class a UK item as lost in transit 15 working days after the item was posted. International items will be classed as lost 30 working days after the item was posted.
  • Any items that are classed as “lost in transit” will be refunded or replaced once the claim has been processed and settled with the relevant postal service used for the delivery.
  • Any claim for loss or shortages will require you to reply to any email or mail sent to you by the postal service or 3DHair. Failure to reply to emails from the postal service or 3DHair will result in delays or refusal of the claim.
  • Any claims for loss must be received by 3DHair 14 days after the last delivery day estimate.
  • Claims for shortages or damage must be received by 3DHair within 24 hours of you receiving the order.
  • Please use the CONTACT US form for claims and shortages. Please give your order number along with details on the claim or shortage.
  • By purchasing any items from 3D Hair you are agreeing to, and accepting these terms and conditions.

Post and Packing Charges:

UK Regular 1st class delivery FREE

UK Express Delivery £6.95

Europe £9.95

Rest of World £19.95